Dillon Precision

j0e_bl0ggs (deceased) · January 17, 2013, 12:37:55 AM

Anyone have experience in how to communicate with these people?
5 emails...six weeks later and still no response.
Oh a plastic part lasted 30 rounds before getting mangled, have asked for this part to be replaced again no response.

I was led to believe that they were good people to deal with, does not seem to be the case unfortunately.

:huh:

Jamie.270 · January 17, 2013, 05:36:29 AM

AT the moment, anything relating to guns, ammo, and/or reloading is CRAZY in the states j0e.
Demand has never been higher, as panic buying ensues.

I know that doesn't help any, and I feel for you, as Dillon has a great rep, and there is no excuse for not communicating.
But the level of demand is out of their hands.

What is the part name/number?

j0e_bl0ggs (deceased) · January 17, 2013, 07:13:18 AM

Hmmm Jamie, did not take that into account, had my reloading head on!

Part is #13661 standard rifle case feed bushing.

JaDub · January 17, 2013, 08:31:06 AM

Always, always CALL when you need a response. Don`t wait for them.

Jamie.270 · January 17, 2013, 08:37:00 AM

Dillon's website shows it as "in stock," so I would order it and send them back the broken one and ask for a refund.
http://www.dillonprecision.com/content/p/9/pid/25285/catid/50/XL650_Casefeed_Arm_Bushing

If the $10.75 USD is worth the hassle that is.
Yes, I know there's a principle involved here, but for the sake of expedience in the current climate,...

drinksgin (deceased) · January 17, 2013, 12:34:25 PM

Just asking, could you make a replacement of light metal or steel, there by improving on the factory?

Jamie.270 · January 17, 2013, 02:56:23 PM

Quote from: drinksgin;123664Just asking, could you make a replacement of light metal or steel, there by improving on the factory?

There's a thought.
And if it must be plastic. maybe substitute HDPE or UHMW.
Both of which work/machine well on a lathe.

j0e_bl0ggs (deceased) · January 17, 2013, 09:16:58 PM

Quote from: drinksgin;123664Just asking, could you make a replacement of light metal or steel, there by improving on the factory?

Will have a look, but it is an awkward shaped bit!

gitano · January 17, 2013, 10:03:40 PM

I called several times on two lines: one toll free and one not. Toll free was always busy and tolled was never answered.

Paul

j0e_bl0ggs (deceased) · January 17, 2013, 11:10:05 PM

Not sounding too good...

RatherBHuntin · January 18, 2013, 04:34:49 AM

this surprises me, but really shows the frenzy that the US is whipped into right now. I have talked to Dillon many times on the phone, and don't even recall hitting a phone tree or being put on hold. Their customer service is top notch, I wouldn't hold the current situation against them.

gitano · January 18, 2013, 07:23:18 AM

Probably...

How many of you know that A-Square went out of business?

Paul

j0e_bl0ggs (deceased) · January 18, 2013, 08:11:34 AM

Success, someone over at cast bullets gave me the email of one of the 'honchos' at Dillon, suffice to say problem solved, thank you Dillon Precision.
(will keep that guys email addy in contacts for future reference!)

Thank you for your assistance Paul, much appreciated.

A-square.... meee!:grin:

drinksgin (deceased) · January 18, 2013, 10:34:14 AM

Just what you had posted about the auction of their stuff.

Jamie.270 · January 19, 2013, 04:34:24 AM

Ya gotta love it when things come out right.
I hope you ordered an extra j0e,.....